Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at info@recreate.pt. Please note that returns must be sent to the following address: Avenida da República n100-5C 1660-206 Lisbon, Portugal

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us with any questions at info@recreate.pt

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Product exchanges are subject to stock availability, and since each piece is unique, it can only be replaced with a similar piece in color and of the same model.

Within the 6-month warranty, ReCreate can repair any purchased item if an original component has been damaged, provided there is no misuse, in the following situations:

– Snaps and/or hardware have come off;

– Seams have come undone;

– Elements that have come loose.

LAW 144/2015 – Alternative Dispute Resolution for Consumer Disputes (ADR) In case of a dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) entity: Lisbon Consumer Arbitration Center Address: Rua dos Douradores, 116, 2nd floor, 1100-207 LISBON Tel: +351 218 807 030 Fax: +351 218 807 038

Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@recreate.pt.